Security Efforts

Integration is at the heart of CAs security efforts. The main focus of the eTrust division in recent years has been in the anti-virus space, but now CA is moving toward creating a complete security portfolio and integrating it with Unicenter to improve the management of the discrete products. "There is a natural integration between Unicenter and eTrust," said Barrenechea. "Another example at the network level is eTrust Network Forensics. We can find the network, do an as-is diagram, do security forensics to decode traffic and look for IP theft. The industry calls it patch management, but its really about vulnerability assessment and remediation." In addition, CA is working to refine its vision for integrating physical and information security. The companys eTrust 20/20 product is designed to pull data from network security devices and physical security infrastructure, including access control devices for buildings. In storage CA plans to drive home its "intelligent storage management" message with tighter bundling and integration among its BrightStor products, such as Storage Resource Manager, SAN Manager and ARCserve Backup, said officials. CA also sees opportunities in wireless networking. One new wireless management tool in development and due for release this year will graphically perform perimeter detection. Other projects in the works over the next 12 to 18 months include enhanced management of large application platforms such as Microsoft Corp.s Exchange, SAP AGs R/3, Oracles 10g and BEA Systems Inc.s WebLogic. In addition to technology initiatives, the company said it will continue to advance the customer satisfaction initiatives Kumar instituted several years ago, in the hopes of becoming a trusted partner—even as it reassures customers about the storm in its executive ranks. Thats a far cry from the days of old. "People at conferences used to tell us that if we didnt have to use CA technology, we wouldnt," said Allan Andersen, director of Unicenter product management. "Theyve absolutely changed it. Its like night and day," said Djamalovs Stacey. "Theyve become a much more personable company working with clients and distribution channels." "It was so hard to do business with them. Now its so easy," said Milholland. "They have built up a bank account of trust. Leaders come and go. If Sanjay is replaced, they have people who can run the company that customers trust."

Additional reporting by Dennis Fisher and Brian Fonseca

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