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Two Users
Two users, Steve and Jake are both using Salesforce Summer ‘11. Steve wants to collaborate with Jake on a Microsoft Excel 2010 spreadsheet.
Upload a File
Steve uploads the file and shares it with Jake.
Share with People
Steve is shown selecting to share the Excel file with Jake. By default, an email will also be sent notifying Jake that a file has been shared with him.
Collaborator
New in Summer ‘11 Steve is shown here sharing the file as a collaborator with Jake and the Competitive Intelligence group.
Jake Gets the File
The shared folder appears in the “files shared with me” view.
Change Log
The file is changed, and optional notes are added to the change log associated with the file.
Version History
The version history is shown for the file on which Steve and Jake are collaborating, along with the notes that were manually added during each iteration.
Chatter Activity Stream
The torrent of activity relating to the file is shown in Steve’s Chatter stream. It’s not hard to imagine what this would look like if all 19 members of the Competitive Intelligence team were also working on the file.
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The enterprise social collaboration changes in the Salesforce.com Summer ‘11 release consist of a filter improvements to the Chatter enterprise social media module. The new “collaboration” file sharing capabilities added to Chatter in Summer ‘11 lack a check in/check out or robust version control. The current work around includes following the shared file and keeping a careful eye on the Chatter activity stream. That’s a lot of human intervention in the process of collaboration that should be taken care of by the application. Salesforce Summer ‘11 became available on June 3. The revised Chatter module is included in all paid editions as well as the no-cost, standalone edition of Chatter that can be used in organizations that subscribe to paid Salesforce editions.