Art Technology Offers Call Center Suite
ATG Wisdom includes seven applications designed to assist with targeted content delivery.Customer relationship management software developer Art Technology Group will announce Wednesday its strategy and accompanying suite of products designed to provide users with a more immediate approach to helping call center customers. The goal of the ATG Wisdom strategy is to take ATGs background in providing relevant information to its commerce customersBest Buy Co. Inc., Neiman Marcus, Finish Line Inc.and apply that to the service industry. With that in mind, the Wisdom strategy enables targeted content delivery to meet individual needs, ATG officials said. That concept is put in place with ATGs Wisdom Service Suite, available Wednesday. The suite comprises a set of seven applications that enable users to customize their environment based on service interactions. It also enables customer service representatives to obtain and provide information across multiple formats, including the Internet, e-mail, mobile devices, and call centers themselvesthroughout a products lifecycle.
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