Barnes & Ranks First in Customer Service Amongst E-Commerce Sites

By eweek  |  Posted 2005-02-18 Print this article Print
Barnes & was ranked first in customer satisfaction amongst e-retailers on the latest American Customer Satisfaction Index, which is compiled in part by the University of Michigan. The website’s rating was up from last year – one of the few increases in customer satisfaction amongst e-retailers. "Barnes & Noble stayed true to its business model and product offering and has been rewarded for it. Since last year, Barnes & has seen its satisfaction score increase 1.2 percent to 87, which puts it at the top of the e-retail category for the first time," the report said.
Read the entire Forbes story here.

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