Barnes & Noble.com Ranks First in Customer Service Amongst E-Commerce Sites
Barnes & Noble.com was ranked first in customer satisfaction amongst e-retailers on the latest American Customer Satisfaction Index, which is compiled in part by the University of Michigan. The website’s rating was up from last year – one of the few increases in customer satisfaction amongst e-retailers. "Barnes & Noble stayed true to its business model and product offering and has been rewarded for it. Since last year, Barnes & Noble.com has seen its satisfaction score increase 1.2 percent to 87, which puts it at the top of the e-retail category for the first time," the report said.
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