Founder and head of Microsoft's services unit. Pioneered NT 3.x support network.
VP, Worldwide Services Organization
Founder and head of Microsofts services unit. Pioneered NT 3.x support network. Author of "Driving Digital: Microsoft and Its Customers Speak About Thriving in the Business Era."
Claim to Fame
Founded Microsofts consulting operation.
"To make a positive contribution and have customer perception of us that we can be trusted in supporting them worldwide."
Worst Career Move
Once took on an executive role that was not associated with customers.
Last Book Read
"Waging Modern War: Bosnia, Kosovo and the Future of Combat," by General Wesley K. Clark
If Not in Current Position, Hed Be
Making health care accessible for people.