CPI Tightens Call Management
Upgrades to Conference Plus Inc.'s teleconferencing infrastructure will allow enterprises to customize calls.Upgrades to Conference Plus Inc.s teleconferencing infrastructure will allow enterprises to customize calls for enhanced security and efficiency. CPI last week unveiled an audio bridge from Spectel Inc., a developer based in Dublin, Ireland, with North American headquarters in Andover, Mass. The bridge allows greater control and management of operator-attended and auto-attended conferences. For high-end conferencing, users can set up password- protected preregistration systems, polling, and Q-and-A sessions. "Some of the older technology had been around anywhere from four to eight years," said Tim Reedy, president and CEO of CPI, in Schaumburg, Ill. "We can use Spectels APIs to make sure audio conferences and Web conferences work together seamlessly." Spectels open architecture allows CPI to customize services for enterprise customers, enabling tailored security features as well as functions such as participant data gathering and follow-up, Reedy said.
Shell Oil Products U.S. has been using CPIs services for four years to link thousands of employees across the country and counterparts worldwide, according to John Aaronson, communications coordinator for the Shell unit, in Houston. The Shell Oil Co. subsidiary, which includes refineries, pipelines and service stations in the United States, uses 300,000 to 400,000 conference minutes each month, Aaronson said. Internally, Shell is using teleconferencing increasingly for department meetings and training so that employees dont have to travel, Aaronson said. For the refineries, it is an easy way to coordinate work and share information, he said.