CRM Apps Exploit E-Mail Ties
Review: If you can't beat salespeople's affinity for e-mail, join 'em.One reason often given for failed customer relationship management projects is that salespeople prefer to do most of their work through their e-mail clients. Two CRM products that work closely with e-mailBizAutomation.coms BizAutomation CRM + Business Management and Avidian Technologies Prophet 3.0 Enterprisecould bridge that gap. BizAutomation runs on top of Microsoft Exchange and presents itself through Outlook Web Access. It costs $400 per user for a perpetual license and $50 to $60 per user per month for the hosted version. Prophet 3.0 Enterprise costs $499 per user and integrates with Microsoft Outlook 2000, Outlook XP and Outlook 2003.
Click here to read a review of Prophet 3.0 Enterprise. Technical Analyst Michael Caton can be reached at firstname.lastname@example.org. Check out eWEEK.coms for the latest news, reviews and analysis about customer relationship management solutions.