Implementation timeline

By Anne Chen  |  Posted 2005-05-23 Print this article Print

SUNTAX Implementation at the Florida Department of Revenue 1992
An initial study is commissioned from Andersen Consulting (now Accenture) to determine the feasibility of an integrated tax system
Legislative funding for SUNTAX is requested

Approval to build SUNTAX is granted. FDOR begins building a custom solution, moving from Unisys mainframe to client/server environment

FDOR sends invitation to negotiate a contract to SAP, Oracle and PeopleSoft

Contract is awarded to SAP; development begins

FDOR agrees to serve as SAPs MySAP Public Sector beta customer

SUNTAX goes live with corporate tax system and several smaller taxes in its registration system; Communications Services Tax goes live with online filing; registration system goes live via the Web (

FDOR deploys MySAP Customer Relationship Management to improve call center SAP Business Intelligence is deployed for performance metrics

FDOR integrates sales and use tax, solid-waste fees and lemon laws into the R/3 system; agency deploys audit case management system and MySAP CRM Customer Interaction Center

Gross receipt taxes and documentary stamp taxes are integrated into R/3 system; FDOR expands business warehouse for discovery cases and performance standards for accounts receivable and audit cases

Bankruptcy case management system is deployed; discovery case management system is added; motor fuel taxes and severance taxes are integrated

Plans are in place to enable more online transactions


Financial reporting, accounting and controlling: SAPs R/3 serves as the platform for FDORs tax and accounting system

Relational database: Oracles 9i serves as the data repository for tax information

Operating system: Hewlett-Packards HP-UX 11i used to run R/3

Tax and revenue management: SAPs Public Sector customized to handle tax and revenue management

Online customer interaction and analytics: SAPs MySAP Customer Relationship Management deployed to deliver better customer service

Data warehousing and audit analysis: SAPs Business Intelligence deployed to analyze taxpayer data

Collaboration and employee access to applications: SAPs ePortals 6.0 deployed to build portals for taxpayer services


Data processing: • Hewlett-Packards Integrity servers deployed to support R/3 in a client/server architecture • Unisys 2200 mainframe

Data storage: • EMCs Symmetrix DMX and Clariion CX • Hewlett-Packards HP Storage-Works xp512 Disk Array and HP VA7400 Virtual Disk Array

FDOR, Tallahassee

Next page: SUNTAX by the numbers.

As a senior writer for eWEEK Labs, Anne writes articles pertaining to IT professionals and the best practices for technology implementation. Anne covers the deployment issues and the business drivers related to technologies including databases, wireless, security and network operating systems. Anne joined eWeek in 1999 as a writer for eWeek's eBiz Strategies section before moving over to Labs in 2001. Prior to eWeek, she covered business and technology at the San Jose Mercury News and at the Contra Costa Times.

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