Enterprise Applications: Closing the Deal with SugarCRM

By P. J. Connolly  |  Posted 2011-05-27 Print this article Print
Dashboard Slickness

Dashboard Slickness

The vice president of sales in our sandbox needs to see at-a-glance what his team can be expected to deliver in the next few months, and this dashboard gives him the information he wants.
From a user perspective, SugarCRM presents a restrained appearance that has all the tools that define modern CRM offerings and more. Opportunities and reporting functions are all available at a click, and the user interface is uncluttered, with the apparent intent of keeping users working efficiently. From an administration perspective, things are equally straightforward. Access controls can be set up by team as well as by user role, allowing businesses to properly separate teams when desired. The whole point of a CRM system is to keep users inside the application as much as possible, and SugarCRM does a good job of that. SugarCRM is available as a free, open-source Community Edition or as the for-pay Sugar Enterprise and Sugar Professional. Both paid versions have a five-user minimum "cover charge and include 1GB of storage for application data. Sugar Enterprise allows organizations the option of exchanging that 1GB block of storage for 120MB per user, a choice that makes sense for any instance serving more than eight or nine users. For a related article on this subject click here.
P. J. Connolly began writing for IT publications in 1997 and has a lengthy track record in both news and reviews. Since then, he's built two test labs from scratch and earned a reputation as the nicest skeptic you'll ever meet. Before taking up journalism, P. J. was an IT manager and consultant in San Francisco with a knack for networking the Apple Macintosh, and his love for technology is exceeded only by his contempt for the flavor of the month. Speaking of which, you can follow P. J. on Twitter at pjc415, or drop him an email at pjc@eweek.com.

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