An IDC study finds that companies are underestimating the costs of maintenance, upgrades, user training and extending systems to work with those of business partners and suppliers.
Despite escalating costs and sometimes spotty support, many midsize companies are reluctant to throw in the towel on their
ERP systems.
According to a new study from IDC, 83 percent of companies with 100 to 999 employees would stick with the same vendor despite cost and change issues.
The reason, said the study's author, IDC research director Albert Pang, is because these companies tend to be too complacent and are reluctant to rock the boat.
Read the full article on eWEEK's Midmarket site here.
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