Page Three

By eweek  |  Posted 2002-10-02 Print this article Print

: This Is Just the Beginning"> This Is Just the Beginning Were working to make error reporting a much more supple tool that provides helpful information to customers while enabling us to improve their experience in new ways. As we understand more errors, were adding an option for customers to go to a Web site where they can learn more about and even fix the errors they report. In the future we want to enable customers to look up the history of their error reports and our efforts to resolve them. And were trying to create easy ways for customers to send us more nuanced feedback about their experience with our products—not only about crashes, but also about features that dont work the way or as easily as people would like.
Microsoft Error Reporting is just one of the ways in which were trying to create broader customer connections. Another is through our software update and management services, which make it easy for customers to keep their software current. Were also making significant changes in our product service and support to enhance their value, and to speed the resolution of customer problems. Soon we will commit to a new policy that will give customers greater clarity and confidence about our support for products through their lifecycles.
Theres much more I would like to share with you about these and other initiatives on behalf of customers, but I wanted to be (relatively) brief. If you would like to know more, youll find information and links to help you drill down even further at Ultimately, were trying to change how software developers do their jobs on a daily basis. Were working to establish more of a direct, interactive connection between developers and customers, leading to better software and happier customers. To get there, we intend to listen even more closely to our customers, consult with them regularly, and be more responsive. This is the message I am sending to all of Microsofts employees, and it is my commitment to you. Thanks for taking the time to read this. Steve Ballmer


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