Getting the Best in Tech Support
Getting the most out of your support plan means constantly reviewing and prioritizing your help needs.In the context of shrinking budgets, limited resources and constantly shifting business needs, companies have to actively review current support services contracts with an eye toward gaining maximum value. Only when an IT organization identifies where it needs better support, the gaps in internal knowledge and the opportunities to save money can it go out and get the best possible deal. The first step in prioritizing support services needs is to examine the entire infrastructure to determine all points of failure and system interdependencies. Companies then need to assess which of those systemsincluding hardware, operating systems and applicationscurrently and for the foreseeable future provide business-critical functions.
With hardware prices constantly dropping, IT managers have new opportunities to add redundancy to systems that at one time could have been viewed as single points of failure. These include network and Internet connections.