Look at Existing Agreements

By Michael Caton  |  Posted 2004-03-01 Print this article Print

Look at Existing Agreements

Once an IT organization has prioritized its needs, understanding how it currently uses support will help free up the budget in less critical areas.

Look for service and maintenance contracts on software that has never been deployed or isnt currently in use. This low-hanging fruit can help boost the budget in lean times.

Companies should also consider consolidating contracts that exist for separate divisions and business units. In addition, large organizations should look at negotiating contracts so that staff at independent business units can access resources from a pool of support options.

Many basic support offerings include ways to track issue resolution and usage, so IT management should be examining quarterly reports to make sure usage matches the level of service purchased. For vendors that dont provide ticket tracking and quarterly and ad hoc reporting, companies should consider using internal help desk systems to get a sense of which systems require the most support.


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