GoToAssist Widens Tech Support Options

By Anne Chen  |  Posted 2005-12-05 Print this article Print

Review: Citrix service helps companies offer quality help, gauge customer satisfaction.

Citrix Systems Inc.s GoToAssist 7.0 is a handy managed service for providing virtual on-site support. GoToAssist 7.0 allows organizations of any size to efficiently provide quality tech support while keeping an eye on the entire process.

Click here to read the full review of Citrixs GoToAssist.

As a senior writer for eWEEK Labs, Anne writes articles pertaining to IT professionals and the best practices for technology implementation. Anne covers the deployment issues and the business drivers related to technologies including databases, wireless, security and network operating systems. Anne joined eWeek in 1999 as a writer for eWeek's eBiz Strategies section before moving over to Labs in 2001. Prior to eWeek, she covered business and technology at the San Jose Mercury News and at the Contra Costa Times.

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