HP Aims Tool at Small Business
Router designed to rein in document output.On the way Hewlett-Packard Co. last week released a document router for small to midsize businesses. Special delivery The HP Document Router is designed to take a document from any applicationdesktop, midrange or client/serverand deliver it through fax machines, printers, the Web or e-mail.
Help for the help desk The goal is to better manage the output of documentsincluding notificationand reduce the number of help desk calls. HP, of Palo Alto, Calif., estimates that 70 percent of all help desk calls revolve around output failures.