Technique No. 3: Optimized support
Nearly 40 percent of overall SAP program costs are spent in post-production support activities over the life of the SAP program. Using a SAP solution manager and leveraging its key capabilities, post-production costs can be significantly optimized. SAP solution managers are the central cockpit for all SAP operations and are still being adopted in North America.
There is a great opportunity to implement and fully leverage an SAP solution manager during a migration or consolidation program, as it offers many capabilities including change management, root cause analysis and business process monitoring. In this way, a reactive support organization can be transformed into a proactive organization. The planning and execution of an SAP solution manager can be done in parallel with migration and consolidation.
After M&A activity, there is an urgency to get systems consolidated. In a rush to consolidate, companies often bypass the exploration of new techniques thinking it might add additional risk. Contrary to that thinking, by using the approaches and techniques outlined here, SAP migrations and consolidations can be done faster, cheaper and with lower risk.
Raj Rao is Vice President of Global QA and Testing services at Keane. Rao is responsible for driving Keane quality initiatives and solution support activities. In this role, Rao has created several solutions for global 5000 organizations. Rao has 20+ years of experience in the software and communications industries. Rao has worked at SAP, PeopleSoft and Oracle, building successful new product suites and solutions. He can be reached at firstname.lastname@example.org.