Consideration No. 10: Follow Your Instincts
Consideration No. 10: Follow your instincts
When choosing any ongoing business relationship, you need to trust your gut after performing due diligence. Follow your instincts when choosing a service desk provider. Do you trust the vendor's technical expertise and ability to respond to your questions? Do you get a feeling of trust and openness from your sales consultant? Whichever company you select, you will be working very closely with their team so it doesn't hurt if you like and respect their personnel.
Hopefully these ten tips clear some of the confusion from the process of choosing the right service desk software provider. Now is a great time to shop for the right solution to enjoy the convergence of technological progress with proven best practices. Whichever solution you choose, make sure you take a long-term view of the relationship, especially in terms of the customer satisfaction payoffs that will come from a modern service desk solution.
Vance F. Brown is CEO of Cherwell Software. Vance has been involved in the IT service industry for over 10 years. From 1996 to 2000, Vance was president and CEO of GoldMine Software Corporation (formerly Bendata and currently FrontRange Solutions). Vance graduated from Wake Forest University, summa cum laude, with degrees in Economics and Computer Science. He graduated from law school, with honors, from the University of North Carolina, finishing as a member of the Order of the Coif and the Law Review. He can be reached at firstname.lastname@example.org.