The need to increase employee productivity and lower mobile communications' costs are major factors driving enterprises to reevaluate their mobile unified communications strategy. This is especially important given the current economic climate. Knowledge Center contributor Gregory Ireland explains how choosing the right mobile unified communications solution can increase productivity in your organization.
leveraging mobile unified communications (mobile UC) to mobilize
workers' desk phones, enterprises can ensure that their employees are
continuously reachable, regardless of their location. This means they
are more available for customers and colleagues, and they can answer
questions or provide information as quickly as possible. Mobile UC also
ensures that enterprises reduce their dependency on the expensive
cellular network, relying more on Wi-Fi for placing calls. This can
mean major cost savings each month.
These business requirements apply to state court systems as well.
The state court system of New Mexico, for example, is similar to any
commercial business. It has a major requirement to improve its system
for providing value to its customers-in this case, the taxpayers.
From presiding judges to probation officers, employees of the court
system move about constantly. Whether they are in the field moving
between four courthouse locations, or simply roaming among rooms within
a single courthouse, the staff is constantly on the move. There is a
genuine need to mobilize as many employees as possible, while at the
least possible cost.
Mobile UC solution increases employee productivity
For us at the Thirteenth Judicial District Court in Albuquerque, NM,
the solution for mobilizing more employees at the lowest cost came in
the form of a mobile UC solution from DiVitas Networks
. But, to arrive at this conclusion, we first had to investigate what would work-
what would not. We also had to decide which groups of highly-mobile
staff would use the new solution. Here are two things we learned during
1. The first thing we found out early on was that throwing more
basic cell phones at the problem was not the solution. In our case,
within the Thirteenth Judicial District Court, we have four
separate court locations. Every time we need to have a meeting in one
location, the probability is high that the majority of attendees are
going to be elsewhere, on-site at some other court. We knew that
staying connected by voice and text (that is, IM and e-mail) was
paramount to keeping this busy court system working efficiently. But,
buying more basic cell phones was too expensive. And it wasn't going to
yield the desired increase in employee availability and productivity.
2. The second thing we learned was that seamless roaming, combined
with UC applications (IM, Presence, e-mail, voice, etc.), addressed our
need for continuous availability at the least possible cost. We found
that the mobile UC capabilities in the solution we chose combined to
create a solution that dramatically increased our staff
productivity while reducing our costs. After investigating the
cost and benefits of the solution, we realized that we would
save money and realize our ROI very quickly.