Improved Reachability Streamlines Business Processes

By Gregory Ireland  |  Posted 2008-12-09 Print this article Print

Improved reachability streamlines business processes

Improved reachability streamlines business processes-meaning, more work gets done. In addition, the mobile UC solution we chose enables direct cost-cutting measures. With this solution in place, our mobile workers roam seamlessly between Wi-Fi and cellular networks. Calls are placed or received via Wi-Fi whenever a radio signal is available. The solution's voice over Wi-Fi feature offers optimal quality that equals that of a desk phone. Our employees can communicate via Wi-Fi in their work environment, or in hotspots such as their home office or local coffee shop. This means fewer costly cell minutes are used.

Why we chose this mobile UC solution

The following are six features that convinced us to choose this mobile UC solution:

Feature #1: Dual Persona. This allows personal calls to be routed through the native dialer (cell number) and business calls to be routed through the DiVitas Client (desk phone number).

Feature #2: Single Number Reach. This provides continual access to users directly through desk phone extension and/or direct dial number.

Feature #3: Visual Voicemail. Voicemail is displayed in a list form similar to e-mail.

Feature #4: Presence. Real-time reporting of availability and reachability mode (such as voice and/or IM).

Feature #5: Instant Messaging (IM). Allows full chat and text interchange between users.

Feature #6: Customer Choice. You can choose a mobile handset, select any carrier, and utilize existing investments in PBX and WLAN infrastructure.

Gregory Ireland is the Executive Officer of the Thirteenth Judicial District Court in Los Lunas (Albuquerque), New Mexico. Gregory has been an executive officer of general and appellate jurisdiction courts in both urban and rural areas since 1984. He has been recognized to speak nationwide, and has often coached court organizations in subjects such as caseflow management, electronic document filing and best practices for litigants who represent themselves in court proceedings. Gregory's courts have won two national Justice Achievement Awards from the National Association of Court Management. He has been influential in helping courts to adopt technology standards such as "Courtroom 21." Numerous articles concerning the use of advanced technology in the courts Gregory supervises have appeared in a wide variety of publications. Gregory holds two Masters Degrees in Administration from the University of Denver, College of Law. He can be reached at

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