Employees Who Need Mobile UC

By Gregory Ireland  |  Posted 2008-12-09 Print this article Print

Employees who need mobile UC

We identified what groups of our employees have the highest mobile bills, and which are being the least productive (based on existing mobile communications solutions). We immediately identified four primary groups of court workers who had the greatest need for mobile UC: probation officers, judges, administrative staff and staff attorneys.

Here's how their jobs play out, and how we will save money while making them more productive:

1. Probation officers

Today, a major part of a probation officer's day is spent in the field, monitoring their assigned cases as they move them through the court system. This is especially true with cases involving people with substance abuse problems, as they are usually required to participate in specialized programs. With our new mobile UC solution in place, probation officers can spend time in the field while simultaneously maintaining contact with their colleagues as though they were in the office. They can take advantage of free Wi-Fi whenever possible, which saves money. And they can use free IM versus text messaging, another cost-cutting measure. One big benefit with free IM is that they don't need to be connected to Wi-Fi to use it, and their communication is in real time.

2. Judges

The job of a judge can be deceiving. Although they may be physically presiding over a court room case, they juggle multiple calendars and overlapping appointments-even if it's by phone, e-mail or IM. This mobile UC solution is providing us with a cost-efficient means of helping our judges overcome hurdles associated with their highly-mobile jobs and overlapping schedules. And we are lowering (rather than adding to) our mobile communications overhead.

3. Administrative staff

This mobile UC solution is also helping our administrative staff (that is, lobbyists, accountants and also judges) to get their jobs done more efficiently. For example, if there is a bill going through legislation, and a surprise result comes in (such as a committee vote going in an unexpected direction or a senator suddenly asks for unexpected information), the staff needs to react fast. This solution allows our administrative staff to contact the necessary people, regardless of where they are located when the news hits. This ability to act quickly can get the desired legislation pushed through.

Gregory Ireland is the Executive Officer of the Thirteenth Judicial District Court in Los Lunas (Albuquerque), New Mexico. Gregory has been an executive officer of general and appellate jurisdiction courts in both urban and rural areas since 1984. He has been recognized to speak nationwide, and has often coached court organizations in subjects such as caseflow management, electronic document filing and best practices for litigants who represent themselves in court proceedings. Gregory's courts have won two national Justice Achievement Awards from the National Association of Court Management. He has been influential in helping courts to adopt technology standards such as "Courtroom 21." Numerous articles concerning the use of advanced technology in the courts Gregory supervises have appeared in a wide variety of publications. Gregory holds two Masters Degrees in Administration from the University of Denver, College of Law. He can be reached at lludgti@nmcourts.gov.

Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel