ICan Introduces Management Suite for Data Center
ICan SP on Tuesday unveiled its Service Management Suite, software that's designed to centralize business requirements data and the resources of the data center.ICan SP Inc. on Tuesday unveiled its suite of IT service management software designed to give enterprises a way to centralize their business requirements and data center resources. The iCan Service Management Suite, or iSMS, spans everything from cataloging and provisioning to billing, assurances and metering. The goal is to give users a clear view into their IT resources, and how those resources can be better used to meet the enterprises business goals, said CEO Nancy Li. With the suite, enterprises can analyze IT resources and costs, establish service level baselines, automate processes for managing services and aggregate data from multiple sources.
"Service management is about integrating IT and business operations," said Li, in Islandia, N.Y. "IT continues to face budgetary constraints and still face end-user demand for greater accountability. What businesses want to know is, who is using my IT resources, how much are they using it and what are they using it for."