Seriously Chat Happy
Seriously Chat Happy So how should IT managers decide whether to standardize on an enterprise IM product, ban consumer IM altogether or take a wait-and-see approach to IM? A first step, experts say, is to determine just how much IM is being used already in your enterprise and what percentage of it is on consumer IM platforms. "Very few enterprises know how much IM is being used," Gartners Batchelder said. But if users in your business are IMing, theres a good chance theyre using a consumer-grade service, he said.Finally, experts say, IT managers should set IM usage policies. For example, a consistent IM user-naming convention similar to that which most enterprises have put in place for e-mail should be created to ensure that corporate IM doesnt degenerate into arcane and subjective naming schemes. At most enterprises, however, IM policies need not rule out some nonbusiness use. Pacific International Marketings Searcy recently standardized on WiredReds e/pop enterprise IM product. Fifteen produce salespeople who used to sit in one big room yelling out the fast-moving prices of lettuce now are saving time IMing news about inventory and prices. But, on days when the tamale vendor sets up shop, the usual tamale-alert messages still go out.
Even if you determine your enterprise has a ton of business communication going out over consumer IM platforms, it doesnt necessarily mean your only option is to permanently tear users beloved AIM (AOL Instant Messenger) out of their hands. One alternative is to audit your enterprise IM messages using a tool such as FaceTimes IM Auditor to record and log IM threads that traverse via consumer IM. Thats what Thomas Weisel Partners Hahn is testing now.