Out and About
Out and About Ever think of what business without e-mail would look like? CC West, a printing company in Austin, Texas, that serves Dell, Motorola and AMD, doesnt want to think about what might happen because most of its business is done through e-mail. So the printer inked a deal for e-mail business continuity service from MessageOne (whose founder and chairman is Adam Dell, brother of Michael).SunGard Availability Services is now teaming with MessageOne to make the e-mail backup service available to its customers nationwide. The basic service will be free for SunGard customers. Since many e-mail users use Microsoft Exchange and Outlook or IBM Lotus Notes, MessageOne thought it wise to avoid the pitfalls of monoculture by building its backup system on the Horde e-mail server and the PostgreSQL database on Linux. Offshore applications outsourcer Sierra Atlantic is touting its Nshore methodology, which a spokesman described as a set of best practices, tools and processes that are geared to find the right blend of onshore, near-shore and offshore software services for enterprise life-cycle management. The $25 million Fremont, Calif., company specializes in Oracle, PeopleSoft, SAP and Siebel applications for manufacturing companies. Sierra Atlantic has 550 employees, 450 of whom are in Hyderabad, India.
"We had one e-mail outage less than a year ago in a big rainstorm," said James Diorio, vice president of operations at CC West. "A local switch went underwater. The [MessageOne] backup kicked in for over 24 hours."