Inquisite Surveys are Powerful, Costly

By Jim Rapoza  |  Posted 2003-04-28 Print this article Print

For many companies, surveys are the best way to learn what customers and potential customers are thinking.

For many companies, surveys are the best way to learn what customers and potential customers are thinking. Catapult Systems Inquisite 5.0 provides powerful, intuitive survey creation and management but at a high price.

Using Inquisites WYSIWYG Windows-based client, I easily built complex surveys from scratch or by using one of the products many samples and templates.

Inquisite 5.0 includes high-end features for improving the accuracy of surveys (see screen). These include randomized answer options, which thwart some survey takers tendency to always pick the first option; piping, for adding responses of questions to related follow-up questions; and improved multiscale questions, which allow a survey to measure more than one response in an area. Inquisite 5.0 also allowed me to add images within surveys.

However, at $6,000, Inquisite is high-priced for survey software. Also, businesses that want to do more than Web-based surveys should look at other products because Inquisite does not support purely e-mail-based surveys. I was able to test Inquisite only in a hosted option, but companies can also choose to run surveys from their Web servers.

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Jim Rapoza, Chief Technology Analyst, eWEEK.For nearly fifteen years, Jim Rapoza has evaluated products and technologies in almost every technology category for eWEEK. Mr Rapoza's current technology focus is on all categories of emerging information technology though he continues to focus on core technology areas that include: content management systems, portal applications, Web publishing tools and security. Mr. Rapoza has coordinated several evaluations at enterprise organizations, including USA Today and The Prudential, to measure the capability of products and services under real-world conditions and against real-world criteria. Jim Rapoza's award-winning weekly column, Tech Directions, delves into all areas of technologies and the challenges of managing and deploying technology today.

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