J.D. Edwards Tightens CRM Integration
Version 2.0 of CRM includes 175 new enhancements, including integration with Demand Consensus supply chain planning module.J.D. Edwards & Co. Tuesday launched Version 2.0 of its customer relationship management suite, extending the integration of the applications, originally acquired from YouCentric Inc. in November 2001, with its ERP and supply chain management software. J.D. Edwards CRM includes 175 new enhancements, according to company officials in Denver. Most prominent is integration with the companys Demand Consensus supply chain planning module and new applications for service management and mobile sales. Integration with Demand Consensus will allow forward-looking sales information captured in CRM 2.0 to be accessed by Demand Consensus to improve the accuracy of demand forecasting.
Customers will also be able to configure and deploy a prepackaged mobile sales solution thanks to a partnership with Synchrologic Inc. Salespeople will be able to use CRM 2.0s sales applications while disconnected, then sync updated information with the server when back online.