Look Whos Talking: January 29, 2001
A cooling economy is the perfect time to put your competitors on ice.A cooling economy is the perfect time to put your competitors on ice. Sure, CFOs are watching every penny this year. But savvy IT managers are pushing forward with cost-effective business projects. Just ask the folks at DirecTV. The satellite TV giant is working with Agency. com to overhaul its Web site. The new site, slated to launch late this summer (translation: fall 2001), will allow customers to access account information, order movies and pay bills online. DirecTV hopes to divert many of its customers from phone supportwhich is expensive to operateto its new Web site. > EDS has found a new way to get cozy with its business partners and customers. The company is installing eRoom Technologys software to manage employees, partners, customers and suppliers. Its difficult to describe eRooms technology in a constrained space like this, but think of it as a platform for extended supply-chain management, sales force automation and client-engagement management.
> Covad Communications is down but not out. The struggling DSL provider is partnering with Reliant Energy Communications to push DSL services into Texas businesses. Maybe Covad should spend more time focusing on its existing customer baseespecially in Manhattan. Two good sources (OK, theyre relatives of mine) say theyre fed up with Covads unreliable DSL services. One of the sources is exploring alternative broadband options for his office. If you have a suggestion, Ill send it along.