Manufacturing Quality Tool Being Used in Retail
In order to improve customer satisfaction, efficiency and back-office and supplier collaborations, a Six Sigma program has been created for retailers. The approach developed by AMR Research is designed to increase profits by reducing out of stock instances and improving employee productivity. The program addresses three components: customer intimacy, which involves collecting customer data to better understand the consumer; product availability, which ties into making sure products are stocked; and efficiency, which has to do with getting the most out of employees. AMR Research starts retailers off with an online Six Sigma Retailing Quotient, where companies are asked to rate their operation on a scale on one to six in 18 different store operations and technologies. Those responses are compared with what consumers rate as the most important segments of a store.
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