Microsoft Ships CRM Suite
The long-awaited suite focuses on sales and customer service apps, with future versions expected to add marketing apps and more foreign language support.Microsoft Corps Business Solutions group announced Tuesday that version 1.0 of its Microsoft CRM Suite has been released to manufacturing and that it will greatly expand the partner channel that the software is to be delivered through. The suite, targeted at small-to-medium sized businesses, was first announced in late February 2002. It was originally slated to be available by the fourth quarter of last year. But as December drew to a close, the company announced that the product would be delayed until the first quarter of 2003. The software is available in two editions, Standard and Professional. The Professional edition is the more feature-rich of the two, with support for work-flow rules, customization and back-office integration with enterprise resource planning (ERP) systems. Professional edition will include Microsofts BizTalk application integration server Partner Edition with two ports each for internal and external applications.
Customers looking to implement Microsoft CRM Standard can order through either Microsoft Business Solutions partners (MBS) or Microsoft reselling partners. Microsoft CRM Professional can be ordered only through MBS CRM-certified partners.