NetSuite Partners With Telephone App Vendor
The developer of hosted ERP and CRM software joins forces with Five9, whose software enables users to make phone calls from within an application.NetSuite Inc., which develops hosted enterprise resource planning and customer relationship management software, is partnering with a little-known company for an interesting capability. The San Mateo, Calif. based NetSuite announced Tuesday a partnership with Five9 Inc. that will enable NetSuite users to make phone calls from within an applicationa function that would appeal primarily to those users in the customer relations and marketing field, but also to users in the back office, such as bill collectors. Five9, of Pleasanton, Calif., develops on-demand, or hosted, call center software for small and midsize companies.
The new feature, called Click to Call (via a direct integration) supports both PSTN [Public Switched Telephone Network] and VOIP [Voice-Over-Internet protocol] phones, and lets users dial any number thats stored in either their CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) applications.