New Relic adds real user monitoring to its SAAS-based application performance management solution.
announced the release of real user monitoring as part of its core SAAS, or software
as a service, application performance management offering.
New Relic Real
User Monitoring measures key front-end metrics from the moment a user request
is initiated in the application, to the final loading of the resulting Web
page, the company said. "It is one of the first commercial implementations of
technology built on the Episodes framework for measuring Web page load times
developed by Steve Souders, the author of the High Performance Web Sites book
and blog by the same name.
addition of Real User Monitoring as a core capability of their solution, New
Relic has taken a pivotal next step in the evolution of its on-demand Web
application performance management service," Rona Shuchat, program director for
application outsourcing services at IDC, said in a statement. "As more and more
organizations migrate to the cloud, providing deep visibility into applications
and real user experiences becomes highly critical. The advantage of having an
integrated offering that combines these capabilities can provide enormous value
to development and operations teams, as well as the platform providers who all
have a stake in application performance and end-user satisfaction."
offering real user monitoring within our all-in-one SAAS offering for free, we
are continuing our mission of disrupting the status quo within the application
management industry," Lew Cirne, founder and CEO of New Relic, said in a
statement. "In the cloud era, we believe traditional monitoring models are
extinct. Our customers are looking for easy-to-use offerings that provide
real-time views into their performance, and this product release extends their
visibility to the end-user within minutes of deployment."
For each page
request, New Relic captures network time, time in the application itself and
time spent rendering the Web page, the company said. It also tracks the type
and version of browser, operating system and geographic location of the user.
Moreover, development and operations teams can now gain valuable, real-time
insight into browser response time and measure user satisfaction from both the
end-user and application perspectives, as well as determine if performance
bottlenecks are located in the front end, the application or connected systems,
New Relic officials said.
leading cloud-based help desk, our competitive advantage is that we are the
fastest way to enable great customer service. Since performance is so critical
to the success of both Zendesk and our customers, we chose New Relic to
optimize Zendesk and to prevent performance bottlenecks before they happen,"
said Zack Urlocker, chief operating officer at Zendesk. "Real User Monitoring
is a real breakthrough."
The New Relic
Real User Monitoring is fully integrated with New Relic's existing application
performance management technology, offering a complete view of application
performance in a single user interface that is easy to understand and use, the
monitoring solutions take an outside-in approach to end-user monitoring,
relying on synthetic transactions and pingers to approximate user behavior,"
Cirne said. "These approaches can be good for telling you if your site is up at
3 a.m. in a distant part of the world, but they are no substitute for the
ability to tell you what users are actually doing, and we are delivering that
builders and owners care about their user's experience," Dries Buytaert,
co-creator of Drupal and chief technology officer at Acquia, said in a
statement. "The fact is, speed matters. Seeing exactly what real users are
experiencing in a Web app or Website provides tremendous value for both platform
providers and their customers. New Relic lets any company gain critical
visibility into Web performance with immediate time to value."
David Ting, vice president of engineering at IGN Entertainment, said, "It is
very hard to predict how users will actually use your application. When you
create and release a new feature, it's almost impossible to know which use case
will be the most popular. Real user monitoring from New Relic allows our
developers to focus on the features that our users actually use. By doing so,
we get faster and more agile as a company."