Nuance Packages Voice Authentication of Callers

 
 
By Matthew Hicks  |  Posted 2004-04-26 Email Print this article Print
 
 
 
 
 
 
 

The speech vendor is launching an application for authenticating callers to access sensitive information and to perform transactions over the phone. Nuance Caller Authentication marks its second packaged offering.

Nuance Communications Inc. on Tuesday will launch its second packaged speech application, this time targeting the authentication of callers so they can access sensitive information and perform transactions over the phone. The Menlo Park, Calif., speech vendor plans to announce Nuance Caller Authentication 1.0. The application, which sits atop Nuances Verifier voice-authentication engine, uses biometric voiceprints to verify a callers voice against its database of enrolled callers. The application provides a prebuilt voice user interface, a set of standard configurations and reporting capabilities to track such data as the number of callers enrolled, call volume and caller frequency.
"[It] addresses the challenge that call centers are facing—providing automated and secure access to information and transactions," said Marcello Typrin, a Nuance group product marketing manager.
Common uses for Nuance Caller Authentication would include authorizing credit-card transactions and stock trades, changing an address in an account, or paying bills through an automated system, Typrin said. The application follows about a year behind Nuances introduction of its first packaged application, Nuance Call Steering 1.0, for routing calls through voice recognition. The company has focused more on creating standard speech applications as an alternative to the custom speech development that has often been required for speech-enabled applications. "The time is right to begin packaging up these applications, given the type of expertise being demonstrated," said Matt Keowen, Nuances director of corporate marketing. "You can expect to see a bunch of things from Nuance in this area."
Keowen declined to specify the type or timing of other possible speech applications in Nuances plans. Nuance Caller Authentication, available Tuesday, requires Nuances speech-recognition engine and platform called the Nuance Voice Platform. The company in March introduced a new version of that platform, focusing on new developer tools. Click here to read more about Nuances release of its latest speech-recognition and speech-verification engines. Pricing for Nuance Caller Authentication starts at $2,700 per port and includes the Nuance Verifier 3.5 engine, Typrin said. Check out eWEEK.coms Enterprise Applications Center at http://enterpriseapps.eweek.com for the latest news, reviews, analysis and opinion about productivity and business solutions.
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Matthew Hicks As an online reporter for eWEEK.com, Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. He joined Ziff Davis in 1999 as a staff writer for the former Strategies section of eWEEK, where he wrote in-depth features about corporate strategies for e-business and enterprise software. In 2002, he moved to the News department at the magazine as a senior writer specializing in coverage of database software and enterprise networking. Later that year Matt started a yearlong fellowship in Washington, DC, after being awarded an American Political Science Association Congressional Fellowship for Journalist. As a fellow, he spent nine months working on policy issues, including technology policy, in for a Member of the U.S. House of Representatives. He rejoined Ziff Davis in August 2003 as a reporter dedicated to online coverage for eWEEK.com. Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.
 
 
 
 
 
 
 

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