Whats in CRM On Demand Release 16

By Clint Boulton  |  Posted 2009-01-26 Print this article Print

CRM On Demand Release 16, which supports sales teams' sales, service and marketing efforts, includes new tools to let users review critical information about any related object without leaving the current page, and customize columns and defaults in lookup windows to better find information.

The release boasts better reporting tools from Oracle's business intelligence suite. This covers companies that do unit-based forecasting, as well as companies with quarters that start on days other than the first of the month, or have 13-week quarters.

Release 16 also now supports an unlimited number of custom objects, which includes business data that may not be in the main product, Lye said. This includes real-time reporting for data, custom fields, the ability to integrate external data, page and related item layouts management, role security and list management. CRM On Demand 16 also features the ability to load objects from other systems or files through Web services or import/export.

Oracle, which is chasing the success Salesforce.com has garnered over the last decade for its own SAAS CRM platform, also spruced up its tool set for PRM.

Specifically, PRM On Demand in Release 16 extends the current partner license option to support indirect channel management capabilities. Oracle is essentially extending the capabilities from Oracle's Siebel on-premises PRM products to Oracle's SAAS products to form PRM On Demand, Lye explained.

This solution will include new management features for partner programs, profiles, special pricing, lead pooling and deal registrations. Lye said Oracle will offer it with CRM On Demand or as a stand-alone application.

In the coming weeks, Oracle will detail five more Oracle CRM On Demand Release 16 solutions, including SAAS self-service billing; the Sales Library social content management application; price management, enterprise disaster recovery and integration between Oracle CRM On Demand and JD Edwards EnterpriseOne.


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