Conway also laid out PeopleSofts vision for the year ahead, which includes delivering on the companys Total Ownership Experience (TOE) strategy of improving everything from user interfaces to performance, configuration, installation and integration of PeopleSofts software. He pledged to deliver on the promises of the J.D. Edwards acquisition and the new capabilities for the midmarket and asset-intensive industries the acquisition would bring to PeopleSoft.This line also won applause from attendees. Conway said TOE would enable customers to gain new operation efficiencies by removing "people-intensive" processes from software. "Every industry matures to the point where youre not just adding new features and functions but improving the ownership experience," he said. He called TOE the "next great differentiator" in the industry. In addition, Conway reaffirmed that the J.D. Edwards acquisition is about "expanding the market not consolidating it" and pointed out that PeopleSoft will now support three separate product lines rather than just consolidate the JDE applications into a single product line with its existing applications. Conway also took a look back at the past year since the last Connect, recounting how PeopleSoft released 30 new applications and added support for Linux on both the server and the desktop. "PeopleSoft has always been about giving customers a choice," he said.
And he formally announced the companys new support strategy that maintains technical support indefinitely across the PeopleSoft 8 and J.D. Edwards product lines while adding an extra year of support for upgrade scripts (from four to five years after general availability) and an extra two years of support (from four to six years after GA) for tax table and regulatory upgrades.