Leaving a Legacy
The Manhattan Associates solution wasnt EBs first stab at a supply chain or B2B system. The company built its initial supply chain management system in 1999 and bet on LogPro WMS, a niche supply chain management package from Atlanta-based Intrepa LLC.
When Manhattan Associates acquired Intrepa a year later, EB insiders wondered whether the company had wagered on a dying technology. Concern spread that Manhattan Associates, like so many other solutions providers, would mismanage the software acquisition.
Such concerns, however, were quickly allayed, as Manhattan Associates outlined a strategy for the LogPro product line that merged the products with its own niche software package, then known as PKMS.
EBs Business Vitals
Customer Electronics Boutique Holdings Corp. (EB)
Headquarters West Chester, Pa.
Specialty Operates 1,500 specialty stores that sell video games
Business need Supply chain management system that tracks video
games throughout warehouses and transportation systems
Partner Manhattan Associates Inc.
Solution WMS (Warehouse Management System) and a TMS (Transportation
Management System) running on an IBM iSeries server. Integrates
with FedEx and UPS systems, as well as EBs existing enterprise
resource planning system
Project timeline August 2002 to August 2003
Results Erroneous shipments reduced by 40 percent; customers and
store managers can more easily track shipments through EBs supply
In fact, EB had a hand in designing the resulting product, WM for iSeries. The system offered improved online services and supply chain monitoring capabilitiesfeatures that EBs retail stores and Web-based customers craved.
"EB worked in partnership with us to converge the two products," said Jeffrey Gantt, a consultant at Manhattan Associates. Added Angie Payton, Manhattans director of professional services, "As an experienced user of LogPro, EBs guidance was crucial to us."
With an eye toward future growth, EB soon began charting a course to an integrated supply chaina tracking system that would follow products as they moved through warehouses and transportation systems.
EB and Manhattan Associates broke ground on the project in August 2002, and all three EB distribution centers were up and running 12 months later. That time frame included a two-month hiatus when EB focused on the holiday season rather than IT upgrades, said Mauler.