Rules of (Customer) Engagement

 
 
By Tony Friscia  |  Posted 2008-03-31 Email
 
 
 
 
 
 
 
 
 

The customer is always right ?ö?ç?¬ even in an economic downturn. AMR Research CEO Tony Friscia and Research Director Rob Bois discuss the importance of sustained investment in customer management software and applications.


 



 
Rules of (Customer) Engagement
The customer is always right ?ö?ç?¬ even in an economic downturn. AMR Research CEO Tony Friscia and Research Director Rob Bois discuss the importance of sustained investment in customer management software and applications.

Host: Tony Friscia

Length: 00:10:29

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