Service

 
 
By Lisa Vaas  |  Posted 2005-05-19 Print this article Print
 
 
 
 
 
 
 


-Based Approach"> As it is, business users and developers live and breathe in the Office environment, Ballou said. "Everyone has their paradigm, and they want to stay in that paradigm to do what they do. Thats the context users have. To enable better collaboration—by enabling a services-based approach to development that takes into consideration key business processes—means that composite application development becomes an adaptive and strategic advantage to companies in ways that havent been possible in the past." Sounds good, and sounds like weve actually got deliverables on suites that will run in the ESA framework, on top of a year-end deliverable for Mendocino. Here are some other items of interest that came out of Sapphire this week:
  • HP and Intel Working on a BI SAP Gadget
    SAP announced it has wrapped up a development project with Hewlett-Packard Co. and Intel Corp. to make a low-cost, "appliance-like" gadget designed for SAPs NetWeaver Business Intelligence. Its geared to combine the three companies technologies to speed up the analytic applications SAP unveiled at Sapphire Copenhagen this spring.
    Developed in collaboration with Intel as an integral part of the SAP NetWeaver platform, the "Enterprise Services-Ready" technology is preloaded on HP ProLiant servers running on 64-bit Intel Xeon chips and HP StorageWorks SAN (storage-area-network) systems.
  • myGOODNESS, its mySAP CRM 2005 SAP laid out the road map for mySAP CRM 2005, which packs a bunch of custom-developed extensions into its stack. In the upcoming release, SAP is specifically catering to telecom, the public sector and financial services, but its also packing in goodies that cross industries, such as service management, marketing resource management and mobile sales for tucking into your reps pockets. Some for-instances: better marketing, with MRM (marketing resource management) and an e-mail response management system that helps turn inbound queries into sales opportunities. Better sales, with the ability to access and update the application in real-time on handhelds, plus integrated campaign management, partner notification, and collaborative planning and forecasting. Then there are better service capabilities in the works, with plans to deliver real-time control and visibility in areas such as service contract and entitlement management, service order management, warranty, complaints and returns processing.
  • Yes, Master SAP introduced new MDM (Master Data Management) capabilities in NetWeaver. MDM provides a master data foundation for business applications to play with. With SAPs latest Unicode-enabled MDM, well be seeing capabilities that enable consolidation, aggregation and interactive distribution of rich information, thanks to a new syndicator module thats tightly integrated with NetWeaver messaging. Also, SAP is delivering parametric search that slices the time it takes to find records. Check out eWEEK.coms for the latest news, reviews and analysis about productivity and business solutions.


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    Lisa Vaas is News Editor/Operations for eWEEK.com and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on eWEEK.com, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.
     
     
     
     
     
     
     

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