SAP to End TomorrowNow Application Support Operations

By John Pallatto  |  Posted 2008-07-21 Print this article Print

SAP says it will shut down the remaining TomorrowNow application support services by Oct. 31. Current TomorrowNow customers will transition to other third-party support services or to Oracle.

SAP is going to kill off its ill-fated TomorrowNow acquisition by winding down its remaining application support operations by the end of October.

SAP is locked in a bruising legal battle with Oracle, which claims that TomorrowNow illegally downloaded copyrighted Oracle product support documentation and code.

However, the decision to close down the remaining TomorrowNow doesn't mean that there is any active effort between the two companies to settle the lawsuit. The case is scheduled to go to trial in February 2010, and the adversaries haven't made any move toward resolving the suit in court-ordered settlement conferences. SAP has said it will pursue a vigorous defense against this lawsuit.

The next settlement conference is scheduled for Oct. 6.

While SAP says that the shutdown won't have any material effect on its financial results, this acquisition has certainly produced nothing but losses for the company since it bought the company in February 2005.

It looks like the financial pain is destined to get much worse. SAP has publicly conceded that its TomorrowNow subsidiary had downloaded documentation that it wasn't authorized to access. However, SAP contends it never itself accessed this information or benefited from it.

But Oracle has since amended its lawsuit filed in the U.S. District Court in San Francisco to add patent infringement and breach of contract charges. It looks like Oracle has a winning hand in this lawsuit, and it could cost SAP many millions of dollars to settle it, whether or not the case actually goes to trial.

SAP hasn't had good luck recently winning lawsuits. At the end of June supply chain software maker i2 Technologies announced it would receive an $83 million cash payment from SAP to settle a patent infringement lawsuit.

SAP announced its shutdown of TomorrowNow a week after announcing that it was moving its own support and maintenance services to a single-tier "Enterprise Support" system for all customers regardless of their size and IT budget. The new program is going to result in higher support costs for most customers as it is phased in over the next four years.

My boss, eWEEK Executive News Editor Michael Hickins, wrote in his E-piphanies blog that the TomorrowNow debacle, like the decision to move to a higher-cost Enterprise Support program, will only serve to push customers to third-party application maintenance and support services.

John Pallatto John Pallatto is's Managing Editor News/West Coast. He directs eWEEK's news coverage in Silicon Valley and throughout the West Coast region. He has more than 35 years of experience as a professional journalist, which began as a report with the Hartford Courant daily newspaper in Connecticut. He was also a member of the founding staff of PC Week in March 1984. Pallatto was PC Week's West Coast bureau chief, a senior editor at Ziff Davis' Internet Computing magazine and the West Coast bureau chief at Internet World magazine.

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