Rapid Response

By John Pallatto  |  Posted 2005-04-12 Print this article Print

Magma Design produces software that is used by most of the world chip and electronics producers, he said. "The rules keep changing all the time," Brooks said, and that means, "our software is never done." For customers, getting the latest software updates and bug fixes is critical because if they miss shipping dates for their latest chip designs, "they may not recover their money, because the industry moves very fast," Brooks said.
The Salesforce.com Portal Toolkit allows a timely, two-way flow of information about bug reports, design changes and new product specifications, Brooks said.
The portal tool kit is an effective tool for building new application objects or tasks in as little as 15 or 20 minutes. Magma can configure these objects to be visible only to the managers and employees who need access on both sides of the partnership, he explained. Salesforce.com also previewed Sforce 6.0, the latest version of its data- and application-integration Web services interface. The new version will include the Sforce Data Loader, which is a data extraction tool that allows customers to import, export and update data between Salesforce.com applications and external applications such as ERP (enterprise resource planning) applications and legacy customer support applications. Click here to read more about Salesforce.coms Customforce tool kit that allows users to extend and customize their on-demand CRM applications. The Data Loader includes an easy-to-use wizard to help users locate and select data for import or export. The Sforce single sign-in feature enables subscribers to integrate their existing Windows or LDAP-based log-on information so they can centrally define and control password policies or application-access authority. The Sforce Self-Service API enables customers that have implemented the Supportforce Customer Self-Service Portal on their Web sites to connect the portal to other data systems, such as customer support applications, third-party portals and identity management systems. The Summer 05 release will also include what Salesforce.com has dubbed the Multiforce on-demand operating system, which allows customers to readily switch between different Salesforce.com and Supportforce applications with a single sign-on. Read more here about Salesforce.coms Multiforce on-demand OS, shipping with the Summer 05 edition of its hosted CRM package. This will allow customers to use the same data model, security system and user interface for any application by customers or their partners using the Customforce or the Sforce platforms. Customforce is the application-customization interface that allows users to add new features or integrate new applications into the basic Salesforce.com applications. Check out eWEEK.coms for the latest news, reviews and analysis about productivity and business solutions.

John Pallatto John Pallatto is eWEEK.com's Managing Editor News/West Coast. He directs eWEEK's news coverage in Silicon Valley and throughout the West Coast region. He has more than 35 years of experience as a professional journalist, which began as a report with the Hartford Courant daily newspaper in Connecticut. He was also a member of the founding staff of PC Week in March 1984. Pallatto was PC Week's West Coast bureau chief, a senior editor at Ziff Davis' Internet Computing magazine and the West Coast bureau chief at Internet World magazine.

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