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Salesforce.com Network Device Failure Shuts Thousands out of SAAS Apps
By: Clint Boulton
2009-01-07
Article Rating:    / 0
There are 5 user comments on this Enterprise Applications story.
Salesforce.com's SAAS CRM apps went down Jan. 6 in a nearly 40-minute outage that spurred a tweeting rage on Twitter. Salesforce.com, which hosts CRM and other enterprise apps over the Internet for thousands of companies, says the problem thwarted over 177 million transactions in Europe, Asia and North America. Outages are common among cloud computing service providers, and Salesforce.com is joining Google in that unfortunate arena.Salesforce.com's reliable reputation as a software-as-a-service
provider was tested Jan. 6 after thousands of business users were left without access to their enterprise applications for
roughly 38 minutes, according to numerous
reports on Twitter.
Salesforce.com, which hosts CRM and other
enterprise applications over the Internet for thousands of companies, said on
its Trust.salesforce.com
community site that the problem thwarted over 177 million transactions in
Europe, Asia and North America beginning around 20:39 GMT.
A core network device failed, stopping all data from being processed, according
to the site, which provided details about the outage here. Salesforce.com
staffers worked quickly to get the system up and running again and did so within
an hour of the device failure.
"While we are confident the root cause has been addressed by the workaround,
the Salesforce.com technology team will continue to work with hardware vendors
to fully detail the root cause and identify if further patching or fixes will
be needed," Salesforce.com said.
Click here to read about how Google
and Salesforce.com execs took on Oracle and Microsoft at a Web 2.0 Summit cloud computing panel.
Such outages are not uncommon in the world of SAAS, or Internet-fueled
computing, aka the cloud.
Google in the summer of 2008 suffered a few outages to Gmail and other Google Apps, prompting a loud
outcry among thousands of users who use Google Apps to run their businesses. Google provided the affected Google Apps Premier Edition customers
with credits.
But outages at Salesforce.com, the godfather of hosted CRM
software, are less frequent. In fact, analysts have suggested Google should look to Salesforce.com as the model for cloud
reliability.
After all, Salesforce.com has been hosting software for nearly a decade and it
has largely proved a reliable alternative to on-premises solutions from Oracle,
SAP, Microsoft and other enterprise application
providers.
The outage will
accomplish two things: give Oracle, SAP
and Microsoft more firepower to argue that the cloud is still unreliable for
enterprises, and force Salesforce.com, Google and other SAAS providers to
redouble their efforts to get application service reliability as close to the
99.999 percent reliability benchmark as possible.
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