Suffers Outage

By Chris Preimesberger  |  Posted 2008-02-11 Print this article Print

A key U.S. server outage disrupted business for customers.

One of's key North American CRM servers, NA5, was up and down for most of the business day Feb. 11 following a software upgrade, a Salesforce customer who asked to remain anonymous told eWEEK.

The unstable server caused some havoc in an unspecified number of customers' accounts, the customer said.

The software upgrade was installed over the weekend, but at 8:22 a.m. Pacific time, the company's internal server information Web page said,  "NA5 Service Degradation: The technology operations team has been made aware of intermittent service disruptions to NA5. Please check back for further updates.", based in San Francisco, subsequently reported similar "service degradations" at 9:26 a.m., 10:19 a.m., 11:23 p.m. and 12:20 p.m. before announcing at 2:04 p.m. that "the Technology team has restored the service issue with NA5 at 22:11 UTC. We apologize for any inconvenience this may have caused you."

The tech op team did not specify exactly what the root cause of the problem was. That information may be posted by tomorrow, a employee told eWEEK. The employee did not want his name used because he is not authorized to speak for the company.

A spokesperson has not returned calls from eWEEK at this time. has more than 38,000 customers, 3,500 employees and about 1,000 sales people.

Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel