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Software Quality Emerging as Apple's Soft Underbelly
By: Don Reisinger
2009-09-11
Article Rating:    / 46
There are 27 user comments on this Enterprise Applications story.
Software Quality Emerging as Apple's Soft Underbelly (
Page 1 of 2 ) News Analysis: Apple is undoubtedly a premier provider of tech products. But the one place where it might be lacking is in software. Recently Apple has had to make rapid updates to the iPhone 3.1 software and to its Mac OS X version code-named Snow Leopard. If things don't improve soon, it could be an opening for the competition.Apple arguably enjoys the most respect and adoration in the tech industry.
Consumers all the over the globe wait to hear what the company will be offering
next. But in the past two days, Apple has released an update to the iPhone OS
and its new "Snow Leopard" operating system.
The latter update
came just two weeks after Apple released Snow Leopard on Aug. 28. Some
might say it's not a major update and it encompasses a few minor fixes to
enhance Snow Leopard's experience. But I'm not so quick to agree. I think it
reflects a real problem Apple is having: Its software isn't as reliable as it
wants us to believe.
There's no debating that the iPhone provides an outstanding experience. Its
software has made the device so successful. With applications, almost perfect
touch response and a healthy helping of slick features, the iPhone has risen to
the top of the mobile phone industry.
But it's not without its problems. An iPhone
3.1 update fixed several problems, including how the phone synchronizes
with Exchange. eWEEK's Andrew Garcia wrote in his review
of iPhone OS Version 3.1 that prior to installing the update he wasn't able
to "synchronize in a predictable manner unless data push was
enabled." Finally, only after the update was added to his iPhone, was he
able to sync properly through Exchange.
On the Mac OS X side, things aren't much better. Just a couple weeks after
releasing Snow Leopard, Apple has already been forced to update the software
with several fixes. Snow Leopard 10.6.1 fixes an issue that might stop DVD
playback without notice. The update also addresses printer compatibility
problems (an issue I'm still dealing with) and a bug that makes it difficult to
remove items from the Dock. And that's just the tip of the iceberg. There are many
more issues addressed in the update, including a security fix.
It should be noted that software needing updates isn't anything new. Apple,
like every other company that's forced to maintain operating systems, needs to
constantly deal with slight problems that really only show themselves when
they're made available to the public. But it's the fact that Apple, a company
that prides itself on selling a premium product for a premium price, has spent
so much time over the past few months updating software that's cause for
concern.
Earlier this in September, Apple released a note saying that Mac OS X "Leopard"
versions 10.5.8 and later are susceptible to a security problem that could
allow a "Java applet to obtain elevated privileges."
| | Reader Comments: Software Quality Emerging as Apple's Soft Underbelly | | >>> Post your comment now!
| | What about Windows Vista?What about Windows Vista? Does the author of this article think that was a flawless introduction of a new operating system? Posted At: 09-21-09 By: Mac and Windows User | | | | | | Soft Underbelly?Slow day at the office?
#1 Apple traditionally publishes a quick update. That's what happens when you have millions of people using your new... Posted At: 09-15-09 By: Dan Robinson | | | | | | WarningI bought Snow Leopard and found many problems. Old software would not work. The new bootcamp upgrade failed to allow Windows XP sp2 edition to update... Posted At: 09-15-09 By: Jim | | | | | | OS X 10.6.1 TriumphSnow Leopard is the best operating system. The upgrade from CD with immediate 10.6.1 installation is a triumph.
Given the significant changes that... Posted At: 09-15-09 By: Mike Rainville | | | | | | A user comment on this articleQuality compare to who ?
Microsoft ???? Please don't skip your treatments !
Are you paid for such malinformed statement ? Posted At: 09-15-09 By: Serge Bureau | | | | | | A user comment on this articleagreed, when it comes to glitches and vulnerabilities, Apple is no where near microsoft. microsoft practically owns a monoploy on virii & exploits Posted At: 09-14-09 By: pc user | | | | | | What a waste of timeGet real, software updates are normal for any operating system. I would be VERY concerned if a vendor wasn't improving and adjusting their software... Posted At: 09-14-09 By: Anonymous | | | | | | >>> Post your comment now! | | | | | |
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