Page Three

 
 
By Michael Caton  |  Posted 2005-07-18 Print this article Print
 
 
 
 
 
 
 


Evaluation Shortlist Documentum Inc.s Content Server Broad content and document management application (www.documentum.com)

eGain Communications Inc.s eGain Service 7 Integrated customer support environment that combines Web, chat, e-mail and phone-based support (www.egain.com)

iPhrase Technologies Inc.s OneStep Self-service Web-based application that searches knowledge bases (www.iphrase.com)

RightNow Technologies Inc.s RightNow Server Part of a broad CRM suite, provides integrated knowledge management and multichannel support (www.rightnow.com)

Technical Analyst Michael Caton can be reached at michael_caton@ziffdavis.com.

Check out eWEEK.coms for the latest news, reviews and analysis about productivity and business solutions.



 
 
 
 
 
 
 
 
 
 
 

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