Page Three

By Michael Caton  |  Posted 2005-07-18 Print this article Print

Evaluation Shortlist Documentum Inc.s Content Server Broad content and document management application (

eGain Communications Inc.s eGain Service 7 Integrated customer support environment that combines Web, chat, e-mail and phone-based support (

iPhrase Technologies Inc.s OneStep Self-service Web-based application that searches knowledge bases (

RightNow Technologies Inc.s RightNow Server Part of a broad CRM suite, provides integrated knowledge management and multichannel support (

Technical Analyst Michael Caton can be reached at

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