Three Certainties: Death, Taxes And Bugs
After my recent review of Netscape 6, i received e-mail from several users who had encountered bugs in the new Netscape browser.After my recent review of Netscape 6, i received e-mail from several users who had encountered bugs in the new Netscape browser. This got me thinking about bugs in general and how they affect every business and computer user out there. n Many years ago, I worked in quality assurance, and I learned then that there is one near-certainty when dealing with software: Anything slightly more complicated than the code for a programmers first "hello, world" is going to have bugs. With this in mind, what level of infestation is acceptable? When do bugs cross the line from being acceptable to being serious? Is the criterion severity alone, the number of bugs or the number of users affected? Also, several problems reported to me werent actually bugs but were, instead, changes based on strategic decisions made by Netscape and Mozilla.org.
For severity, I think we can agree that anything that causes reproducible crashes for all users is serious, as is any security hole that puts users systems at risk. But how about a bug that causes regular crashes but only for users of a specific video card? Is it serious enough to hold back a release?