Time Warner Cable
You might say Time Warner Cable is sitting pretty.You might say Time Warner Cable is sitting pretty. Its $4 billion network upgrade to fiber optics will be virtually complete this year, boosting reliability and enabling new product offerings. It has bought and sold cable properties for more economical, streamlined business; more than 90 percent of its 12.7 million customers are now clustered in systems serving 100,000 people. Its cleaned up the basics, too, focusing heavily on customer service.
While Time Warner Cables clustering, fiber upgrades and customer service work isnt unique in the industry, President Glenn Britt says his company has often been ahead of the pack. Time Warner Cable has begun reaping the rewards of its pioneering, Britt says. And he expects "very positive" changes from the recent America Online-Time Warner merger. "The merger will enable [the two companies] to work together with different skill sets, and develop new products," he says.