UCC Lures Today's Job Talent, Saves Lives
LAS VEGAS-Companies who don't already employ presence, universal clients or multichannel notification technologies will have to adopt some form of UCC tools if they want to hire and retain the sharpest talent, an analyst said at the Gartner Symposium ITxpo 2008 here.
Gartner analyst Bern Elliot made the claim during his overview on the UCC (unified communications and collaboration) market, a multibillion-dollar market that encompasses PBX, e-mail, calendaring, voice applications and instant messaging from the likes of Cisco Systems, Microsoft, IBM, Avaya and several others.
Businesses that fail to implement instant messaging and mobile collaboration will lose talent and customers to companies that do.
"Outside pressure will force change [in businesses]," Elliot said, noting that college interns who join enterprises for a summer come in already armed with the knowledge of UCC tools, such as Skype's VOIP or collaboration tools such as Google Apps.