Xeroxs Mulcahy Wants More I in IT
In her AIIM/On Demand Expo keynote, Xerox CEO Anne Mulcahy said the focus today is "on what really matters: information."NEW YORKXerox Corp. Chairman and CEO Anne Mulcahy on Monday urged businesses to change the way they think about IT. "The I in IT is getting bigger, and the T is getting smaller. Today the focus is on what really matters: information," Mulcahy told a crowd of some 2,500 IT, printing, imaging and content management professionals gathered for her keynote address at the AIIM/On Demand Expo here at Javits Convention Center. Mulcahy said that Xerox, through its content management software and services, is freeing up businesses "to spend more time on content and less on process." For example, Mulcahy said, Xerox helped Continental Airlines, of Houston, save more than $750,000 a year by automating and digitizing one of the airlines document management processes.
In another initiative, the Stamford, Conn., copier giant helped streamline processes at the European Patent Office, headquartered in Munich, Germany. The EPO, with a staff of 5,000, handles patent records for 27 European nations. The office receives more than 140,000 patent applications each year, all of which have to be channeled to the right department. The EPO improved this process by using Xerox software to "pre-classify patent applications and automatically route them to the right department," Mulcahy said. "Employees are now processing more applications in less time." Xerox also helped the EPO to streamline a manual for new employees, cutting training time in half, according to Mulcahy.