Workflow management systems let you define different steps for different types of jobs or processes. At each stage, the software notifies the workers who are responsible for the next step, makes sure they have what they need to carry out their job, and notifies management. This enables managers to follow up and make sure the business is performing efficiently. Today’s workflow management tools extend to smart phones, presence-aware applications, and even high-level business process management (BPM) and enterprise resource planning (ERP) systems to improve overall efficiency.