Interoperability Drives Cisco IP Telephony Upgrades
Cisco rolls out a flurry of enhancements to its enterprise IP telephony products to provide more interoperability to legacy systems and to support the needs of smaller enterprises.Cisco Systems Inc. on Tuesday rolled out a flurry of enhancements to its enterprise IP telephony products to provide more interoperability to legacy systems and to support the needs of smaller enterprises. Cisco added more interoperability to its Cisco Unity 3.1 unified messaging software by introducing the Cisco Unity Bridge 2.0 option. Officials said the option enables traditional voice mail systems to work from within Unity 3.1 so customers can perform functions such as marking a call as urgent or creating a distribution list to send messages to a large number of people. But the interoperability only goes so far. Cisco is only supporting Avaya Inc.s Octel system, said Hank Lambert, director of product marketing for enterprise voice and video. When asked if interoperability with other systems would be added, he said there was "nothing to talk about at this time."
Also on the interoperability front, Cisco launched a new version of its contact center server platform. Customer Response Solutions (CRS) 3.0 is replacing Customer Response Application 2.2, Lambert said. The new version adds skills-based routing into the Integrated Contact Distribution feature and supports as many as 75 agents, rather than 50. The new Interactive Voice Response (IVR) capabilities can support 150 ports rather than 100 and include text-to-speech and automatic speech recognition features. The IVR also will support the voice XML 1.0 standard, Lambert said.