Tool Finds Slowdown Source
Jaalam's AppareNet scrutinizes applications and IP-based networks.When response times degrade for hosted applications or Internet access seems to slow to a crawl, network managers have had to endure the finger pointing that ensues with service providers. But new technology from a small startup could give them the proof they need to take to the service provider to get the problems resolved. Network engineers at the not-for-profit Providence Health System found with the AppareNet network intelligence system the source of the performance problems they were having with a hosted human resources application. The tool, released for general availability late last month by Jaalam Technologies Inc., in Vancouver, British Columbia, gave them the documentation they needed to prove the fault was with the service provider, according to John Proffitt, lead network engineer at Providence Health System Alaska, in Anchorage.
"It was very slow. It could take minutes to go from screen to screen, and sometimes it just crashed. We went to them, and they claimed it was our Internet connection. They said it was because we were in Alaska and they were in the lower 48. They said you need to get a better ISP," said Proffitt.