CRM Revenue Shortfall Continues

 
 
By Dennis Callaghan  |  Posted 2002-07-19 Print this article Print
 
 
 
 
 
 
 

Though in different sectors of the customer relationship management software space, E.piphany Inc, Kana Software Inc., AskJeeves Inc., Applix Inc. and Aspect Communications Corp. all told a similar story in their earnings announcements Thursday: declining

Though in different sectors of the customer relationship management software space, E.piphany Inc, Kana Software Inc., AskJeeves Inc., Applix Inc. and Aspect Communications Corp. all told a similar story in their earnings announcements Thursday: declining revenues, and for some, widening losses. E.piphany, of San Mateo, Calif., saw second-quarter revenues fall to $19.4 million from $32.3 million in the same period last year. Software license revenues were hardest hit, dropping from $16.3 million to $6.8 million. The company did pare its net loss though, from $294 million to $26.3 million. The company will extend its J2EE-based E.6 application suite with the release of E.6 Service this quarter, which company officials hope will help reverse E.piphanys sagging revenues.
"This will provide us with the most complete J2EE CRM product suite available to the market today," said E.piphany president and CEO Roger Siboni, in a statement.
Company officials pointed to E.piphanys $300 million in cash and 15 percent increase in deferred revenue as indications that the company was weathering the storm even as its revenues tumbled. Menlo Park, Calif.-based Kanas revenue falloff was not as precipitous as E.piphanys, whose second-quarter revenues fell from $23.6 million to $17.2 million year-to-year. Most of the revenue loss was in services as license revenue dropped only from $9.6 million to $8.3 million.


 
 
 
 
 
 
 
 
 
 
 

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